Eufy cam new update slow connection

since the new update this night, my connection to the exchange cameras is not working properly. very slow connection and the dd card is not accessible update version 154363

Hello! @test2 Sincerely apologize for all inconvenience caused! Could you please try the following steps to see whether it helps:

-Confirm whether the HomeBase is firmly connected to router;

-Try connecting the HomeBase to another Ethernet ports on the router; also try another Ethernet cable to connect the router.

-Rebooting the HomeBase (Steps: unplug the AC power adapter>press the CYCLE button located on the left of the AC power outlet>re-plug the AC power adapter).

If the issue still persists, please try contacting us via Our support staff will forward your case to our engineer team for further checking. Thanks so much for your valuable time!