Eufy cam 2 lines

I have a new Eufy cam 2 that has lines across live video only at night. During the day the live video is clear, unless I just can’t see the lines. Any ideas? Thanks in advance.

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Hey @voldog1984
Do you have any footage you can upload or a screen grab?

I can’t upload to the forum from my iPad. Says format is not compatible.

You can see a line across the top of pic. The videos show multiple lines at any one time but i cant upload videos.

You can see multiple lines across the video still.
@paulstevenewing

Hey @voldog1984
So i think we can rule out lens flare and looking at the pics it seems the lines aern’t permanent/always in the same place?
If the lines are always in the same place it could be a fault with the sensor on the camera.
If they are not it points to the signal maybe.
You can contact support@eufylife.com with your pictures and they be able to shed more technical opinion on the matter.
Let me know how you get on.

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Will do and thanks. I have switched the camera out with other cameras and this is only happening on this camera regardless of location.

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Hi @voldog1984 !

Thank you for letting us know your concern.

For this image issue, could you please send an email to support@eufylife.com? Please provide the serial number on the camera and also your invoice information :slight_smile:

We will have our product specialist to assist you with this issue.

Thank you for your support. Looking forward to hearing back from you.

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I’m having the same problem as you with my eufycam 2. Lots of flashes and flickering in low light. My 2C is perfect!

Any updates since you reported this issue to them? I just emailed support with a video sample. Just wondering if it’s a bad sensor and if I should return it

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I was still under the time period with Amazon and exchanged it. Anker wanted it sent it then they would send a replacement. The replacement works great. I have 5 eufy 2’s and 1 eufy 2c and they all work great.

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