Error: Phone is not connected to the internet

So i just installed my eufycam security yesterday, I wake up today to have a look at the videos from overnight and I get an error saying my phone is not connected to the internet. I have tried it over wifi and 4g and still cant look at the videos even though im clearly connected to the internet.

Any fixes?
Thanks

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This is why.

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I see. Not the best way to run things. Is there anywhere you can see server outages etc. so we know its them and not us?

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I had to call their support to find this out. I don’t see server status anywhere online.

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Hmmm… is this why I’m getting a bad gateway error (502) when I’m trying to log into my phone app?? Just noticed it today…

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I am having a similar issue. I recently bought and installed an Eufy HDR AND 2K Wired Video Doorbell (T8200). It was working fine for about a week and now I can’t access previously recorded videos. It states on that app screen “Phone is not connected to Internet.” I am now wondering if it is a server issue on their end? (Even though the literature states everything is stored locally & securely for safety reasons.) I tried many things to try to resolve but nothing thus far worked. I rebooted my Wi-Fi, even though all my other devices were working. I rebooted my iPhone. I Restarted the Eufy Wired Video Doorbell device by clicking a button within the app, I even formatted the local storage on the device, with a button within their app. I tried many other steps, all to no avail. Their phone support number is closed due to technical difficulties. That leads me to believe the issue is on their side. Any other suggestions to resolve?

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@Michael138 I’m seeing the same thing you are today. I have the eufyCam2C. I tried restarting the basestation and my phone, but that didn’t do anything. I can view video live on the cameras, but can’t see any recordings. I’ve had my cameras since December, and I’ve not seen this before. I just wanted to post, because I think this may be on their side too.

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Thank you BV1 for letting me know. (I not sure this is the correct way to reply to you or if it goes to all)

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Having the same issue for about an hour. Verified that I have net connectivity via wifi and even attempted using cellular. I read above that the homebase needs to connect to their servers prior to delivering our local recordings. If that’s the case then this eufy 2C kit that I have, was falsely advertised to me. This sounds like a class action lawsuit unless they update this in a manner that’ll allow us to opt out…

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Same issues… unable to connect to the online servers…

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Mine is down too, does anyone know their customer service number? I need to call them… this is not acceptable.

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Can imagine support work on Chinese time

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I’m having the same issue Today! :rage: really need a class action, if homebase is connected to the server all the time. I would’ve bought nest doorbell instead of this doorbell

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Same problem here. It started intermittently this afternoon. Now it is completely out. I have invested in the doorbell and the Eufycam2 and now I’m getting ready to send it back. This is an incredibly stupid design flaw. Especially given the fact that it was discovered 9 months ago. Their servers should not be the achilles heel in the chain. I’m pissed and ready to join or organize.

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Hey mate, same issues here. Terrible design flaw and am going to take mine back and pay the extra for the Arlo system. Happens too many times. Thought the system was reliable for the first few weeks, now I have no faith in this company to provide a solid resolution, nor do they get back to you via chat or email.

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Funny though… Not one of the YouTube reviewer’s encountered this issue over a span of years. I did what I thought was exhaustive research only to discover this fatal flaw (after my installation). Obviously the support site was the place to investigate, not YouTube.

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same thing here, getting notifications from the app detecting movement and can still view the cameras live feed but cannot view events or even load them. pisspoor effort considering it defeats the entire purpose of ‘local’ storage.

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Hey all, I’ve lodged a complaint with the ACCC this morning and I advise you all to do so as well. I work for a company that stocks these and don’t want anyone else to have to go through this nonsense, considering I bought these after a break-in…

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New customer, just installed my cameras two days ago. And now this! Agree with the comments above - this is crazy! The whole purpose with local storage/no contract is to be self sufficient localy and no need to be connected to a cloud account. Would not have bought this system if I had known…

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seems like a fresh error that’s recurred for many users today June 12. Hopefully this will get fixed soon.

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