Error Message

Hello All:

I am having a problem with my 13 port 3.0 USB hub, I get the following message when I look in device manager

Unknown USB Device (Device Descriptor Request Failed)

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

What is going on and how do I fix this, thanks for any and all responses.

The problem is that the hub is not being recognized and any flash drives that I put in are not being seen and I cannot access them.

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First it’s better to know if the problem is the hub or your computer.

Try the hub with another computer for verify it, and let us know :wink:


Hi, sorry to hear you have such a problem! Would you please help us to confirm if the problem is with your computer or is with this hub? If possible, please try this hub on a different PC and see if the same issue will happen.

If the same issue happens then, please write to us at with the order detail, S/N of the hub and your shipping address.

We will send you a replacement of your hub is still under its 18-month warranty.

Solid advice, exactly what I was thinking. Anker rarely has defective products.

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