I am having a problem with my 13 port 3.0 USB hub, I get the following message when I look in device manager
Unknown USB Device (Device Descriptor Request Failed)
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed.
What is going on and how do I fix this, thanks for any and all responses.
The problem is that the hub is not being recognized and any flash drives that I put in are not being seen and I cannot access them.
First it’s better to know if the problem is the hub or your computer.
Try the hub with another computer for verify it, and let us know
Hi, sorry to hear you have such a problem! Would you please help us to confirm if the problem is with your computer or is with this hub? If possible, please try this hub on a different PC and see if the same issue will happen.
If the same issue happens then, please write to us at email@example.com with the order detail, S/N of the hub and your shipping address.
We will send you a replacement of your hub is still under its 18-month warranty.
Solid advice, exactly what I was thinking. Anker rarely has defective products.