Doorbell won’t click or lock into place

Does anyone know why or what I can do to fix my doorbell? I have all the mounting brackets in the right place and the doorbell is connected and works fine. Why when I hook it will it not click down and lock into place?? Thanks for any and all help

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Hi @MitchellsHouse

Thank you for letting us know your concern.

In order to look into this issue, could you please send us an email to

Please also let us send us a few photos as the reference.

Thank you so much for your patience. Looking forward to getting you taken care of as soon as possible!

I have already sent an email to support.eufylife as well and they did respond with an email and some instructions so they may look into the issue.

Thank you