Defective Liberty Air

I bought the anker soundcore liberty air from the official anker store on aliexpress (Order ID: 8007467067097530). The product came in defective. The right earbud doesn’t hold any charge and it won’t stay connected to my phone. It has been erratic. I am not happy at all. I haven’t spent 24hours with the product. How can I get it replaced. Everytime I try to connect, it flashes red then it goes off. The case is fully charged.

1 Like

Because you purchased this from Aliexpress you⁴ need to contact them as the warranty is handled through them

How ?
I sent a message to Anker official store on the website.
I haven’t gotten any reply.
Aliexpress is giving me the option to return the product for a full refund