Annoying Crackling Sound on Anker Soundcore Life Q20 while in Active Noise Cancelling

Hi there.

I bought a new Anker Soundcore Life Q20 around a week ago. Two days after I bought the headphone, there is an annoying crackling sound every time I put on the Active Noise Cancelling. I have tried reset the headphone from every devices, charge it to full, repeatedly turning on and off the headphone for several times, and the crackling sound is still there.

The problem goes on until now. I have bought it for the ANC only. I am very disappointed with this crackling sound that it does not came as promised in the advertisement.

Does anyone here has a solution that might not require the warranty claim? I can’t wait for another 7-14 days for it, and really want to fix it immediately. Thanks.

Contact support asap with proof of purchase

If it’s like a white noise with occasional crackling noise, then I have to say that I’ve experienced it on my Life 2 as well (predecessor to Q20). Not saying it’s normal but it has been a thing but not too crackly to make me worry. So I would wait for some other Q20 user to suggest something

I know what you mean, @ruzushi.

Seems to be a pressure-related problem. When I take a run up or down stairs, close a door behind me, tap the headphones, or have a train pass while I’m on the subway, there’s a head-splitting BLAST of digital noise/crackle.
I found on their support page that you can rest the headphones by holding Power and the Volume up (+) key for 5 to seconds until a purple light blinks.
So far, it seems to have done the trick. I haven’t been able to reproduce the noise by jumping, opening/closing the doors, taking heavy steps, or tapping the headphones.
Hopefully, this is the fix!
Please give it a try to yourself!

*RESET not rest

Having same issue with q20. Strange clicking/crackling sound in varying degrees of annoying.

Bought my original pair and upon hearing the noise I returned them, only to then have the replacement model do the same thing.

Clearly it’s a firmware issue.

I can mitigate it by cycling the NC off and back on, but it comes back in time. I’ve noticed it begin a few times accompanied by a glitch in BT source signal, but not usually.

The few times I’ve used them with NC off, I haven’t had problem, but I haven’t used them very long in that scenario to say it’s definitely an issue with the NC firmware.

Whatever it is, none of my other BT devices do it and it’s not a deal breaker, but I wouldn’t recommend these to anyone given the issue.