My Anker Soundcore Spirit X bluetooth headphones disconnect on a regular basis while I am connected to my Notebook and inside a Microsoft Teams call. This happens approx. after 5 minutes being inside the call.
This never happens while using YouTube, phone etc. only while using Microsoft Teams.
I disabled bluetooth, removed the device, resetted the headphones multiple times as described in FAQ here
https://www.soundcore.com/products/variant/spirit-x/A3451011 but no success.
Is this a common problem? What is the solution?
There is a 5 page thread (no solution is offered) on the Microsoft website where users complain about similar behavior:
Chalk it up to a Windows problem as noted many other users experience the same issue with any Bluetooth device
Look for ideas here, if anything works, or you find a fix then let us know.
This will need some moderator help to end up tidy. Placing this now in general and not yet in Q&A. Can Windows 10 owners paste their solutions to the common Windows 10 issues which keep coming up. Workarounds, screenshots etc. Then this thread...
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In the short term, connect to Teams for audio on a better OS like Android, and only use PC for keyboard screen. So connect twice on two devices, pending Microsoft doing a better job.
Thanks for your Input Tank and Professor.
I did a bit of research on this topic and found out that my Teams default selected Speaker “Headset (Soundcore Spirit X Hands-Free AG Audio)” is causing trouble in general for some Teams users. Furthermore, it seems to be an old standard and produces only mono quality sound
windows 10 - What's the difference between stereo and hands free? - Super User
Since I always use my Notebook microphone anyway, I switched the speaker to “Headphones (Soundcore Spirit X Stereo)”.
Furthermore, I updated my Intel Wireless Bluetooth driver via Intel Driver Support Assistant to 18.104.22.168 (22.01.2021)
The release notes https://downloadmirror.intel.com/30251/eng/ReleaseNotes_BT_22.30.0.pdf of 22.214.171.124 include a very promising fix: Discontinuity of audio during a Teams call can occur on some devices.
It seems that Microsoft Update Service was unable to find the current version of the driver and left me with a completely outdated version from 2020 (!). Good job, Microsoft
I will monitor the behaviour next week and in case it improves, I will let you know.