I bought Soundcore Life Q10 Headphones from a trusted website and started using it two days ago. It was really great until his battery died so I charged it this morning with the USB-C cable that came with the headphones but after charging, whenever I hit POWER button to open/shut down the headphones or play/pause a song, it gives me a deafening buzzing/static sound. I didn’t do anything wrong with the headphones and it was working just fine before tha charging. What should I do?
We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual.
Be assured that we always stand behind our products, providing an 18-month warranty that covers any quality or manufacturing related issue.
Please don’t hesitate to contact us at firstname.lastname@example.org by detailing your order number and the problem you come across. We will reply you within 24 hours.