Anker soundcore boost not charging

Please my anker soundcore boost suddenly stopped incrementing while charging and also when I turn it on it doesn’t produce sound anymore. Even when connected to Bluetooth it doesn’t produce any sound :cry:

You can try a couple things first. Try using a different cable to charge the speaker, also try using a different wall plug. If those two do not work then reach out and send an email to , provide them with your serial number and order nunber… If your within your warranty period they will help with an exchange or replacement

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I have tried all you listed above. I have even done a firmware update from the anker official website.
I bought it October last year.
Thanks for the suggestions.