Hi, my anker soundcore boost crackles on some songs like “The Chainsmokers - Hope” only when the volume is above 85 percent. Is it normal? Crackling is slight but noticable and it only happens at some particular frequencies only.
If this crackling appears ONLY when playing this song, there should be something wrong with the recording of this song.
there are other songs too in which this happens if you have one can you please check on it and tell me weather its crackling or not?
Send a email to email@example.com and tell them the trouble you are having and they will be better able to help and assist you. Please provide the serial number, any troubleshooting steps you have taken, and also provide your order number as to help expedite the process if you do need a replacement
We are so sorry to hear the issue with your Anker soundcore boost speaker. Regarding the issue you mentioned, please try following tips to see if any help:
- Full charge your speaker
- Reset the speaker by pressing and holding the Power button for 4-5s
- Try the speaker with another device;try another app or audio source
- Try using an aux audio cable to see if that’s better
If that doesn’t help,please contact us at "firstname.lastname@example.org"for further assistance.