I bought my Anker Soundbud Slim headphones long time ago and it works fine with my Iphone 6. However the microphone is not working. When i call someone or answer the phone, the speaker won’t hear me although i can hear the speaker perfectly. Any advice?
That’s a shame, have your tried a reset?
You can do this by holding the + and - buttons together for 5-10 seconds.
Also worth forgetting the device in the Bluetooth settings a repairing - just in case!
Let me know if this does the trick.
We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.
- Fully charge your headphones
- “Forget” the headphones in your device’s Bluetooth history and reset the earbuds by holding down and holding both volume buttons simultaneously for 5 seconds, and then pair them again to test.
- Try testing it with another device.
- Let the microphone close to your mouth to see if it works better
If the issue still persists, don’t worry, please don’t hesitate to contact us at email@example.com by detailing your order number and the problem you come across. We will reply you within 24 hours.