I bought a brand new Anker PowerCore Slim 10000 PD portable charger yesterday, along with a RavPower PD Pioneer 30W wall charger. I plugged the Powercore in to the PD port on the wall charger with the USB C cable that was included with the powercore, and left it overnight. It didn’t even charge one bar. This morning I plugged it in via a USB A to USB C cable and the non PD port, and it’s already at 1 1/2 bars. Any thoughts on why PD charging isn’t working?
I’ve verified that both the wall charger and the cable work with another device (Canon EOS RP), so I know that isn’t the problem. Another user said to make sure there were no lights on the battery pack when I plugged it in, I double checked and that wasn’t happening either. When I plug it in via PD the 1st led blinks twice and then pauses, a few seconds later it repeats.
Ok, it’s still Thursday so may get resolution tomorrow.
Gather proof of purchase and serial number, description of fault, what you’ve attempted to eliminate, yes you did ensure no lights on before plugging in C cable to PD port of charger and it’s not charging. They will reply with try different cable and charger unless you say you’ve already tried it. You’ll be asked to try another PD charger like an Anker PD charger.
Today I got an email from Anker, and they decided that it was an issue with the Ravpower charger So they won’t replace it, but they will offer me 20% off of an Anker charger (of course). Should I try to argue with them or just do a return through Amazon and then buy another one?
I was going to get one of the Anker chargers but they’re far more expensive if you want dual ports. I’ll probably end up returning and buying another Powercore just to see if that’s the problem. I did confirm that it will output PD, just not charge with it which is weird.
That weirdness is probably Anker is not offering a refund and you use Amazon instead. It could just be a negotiation issue. Some Anker chargers won’t charge some Anker Powercore so even their own products have weird issues.
The fact it gives output but not input gives some idea its not a dud unit, but a return + buy can eliminate dud unit chances.
If the replacement behaves exactly the same then it would point to the RavPower being incompatible or itself fault instead,