The right earbud no longer seems to have bluetooth. It is not coming up as a discoverable device on either my iPad or android phone. When you take the earbud out the case it beeps and says battery high but it’s as if its Bluetooth can’t be found.
Hey @heathercgrady shame your having problems.
I found this online, maybe it will help you,
Forget the pairing on your device, reset as below steps and try to pair them again.
- Place the earbuds into the charging case and make sure they are being charged with a steady light on the earbuds.
- Press and hold the button on both earbuds for 3 seconds. The LED indicators will flash red 3 times and then turn white.
If that doesn’t work contact email@example.com with your purchase details and they may be able to offer further advice.
Let us know how things progress.
We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.
- Firstly try to forget the pairing records(both Soundcore Life P2 and Soundcore Life P2 L) on your device and turn off the Bluetooth.
- Reset the earbuds per the steps below.
-Place the earbuds into the charging case and make sure they are being charged.
-Press and hold the button on both earbuds for 3 seconds. The LED indicators will flash red 3 times and then turn white.
- After the reset, take both earbuds out of the charging case to make sure they are successfully paired; you will see the white light flashes quickly on the one earbud and the light flashes slowly on the other side, which means they pair together.
- Turn on the Bluetooth again and search for Soundcore Life P2 and pair.
Note: When there is a pop-up window for you to confirm pairing. Select “pair”. If you select “cancel” accidentally, you need to delete the earbuds from the device’s Bluetooth history and re-pair the earbuds.
If the issue still persists, don’t worry, please don’t hesitate to contact us at firstname.lastname@example.org by detailing your order number and the problem you come across. We will reply you within 24 hours.
My p2 and p2 L was also not pairing together, following there steps, putting them in the case and pressing for 3 seconds worked! Woohoo!
Thats super great news.