I have Dell latitude laptop, Windows 10. Using Anker USB C Hub [Upgraded], 5-in-1 USB C Adapter with 4K USB C to HDMI, Ethernet Port, 3 USB 3.0 Ports. Mouse and keyboard dongles plugged in and keyboard sometimes won’t type and mouse doesn’t always react. Changed out battery on keyboard to no avail. Then I noticed I had lost my wired Ethernet and was running on WiFi. Unplugged from hub and plugged back in works for awhile then acts up again. Now the only thing plugged in is HDMI and the rest are plugged directly into laptop USB ports. Any ideas on how to make hub work correctly?
Sounds bad, maybe support can answer all your questions
Thank you for contacting Anker. So sorry to learn about the problem with your device! Let me help you out.
Please try the following steps to see if the troubleshooting is helpful or not:
- Please try wired mouse and keyboard to see if the issue still persists
- If possible, try a different laptop to see if the issue still persists
If the issue still persists, please contact us at firstname.lastname@example.org with the invoice for this purchase for further assistance. Thank you!