3.0 USB Docking Station - monitor black

All other usb attached items are working, but the monitor is a serial port and it is black. OR it may connect for a second then go black. HELP

Hi @sbooks,
A few questions:

  • Is this the hub you’re using? https://www.anker.com/products/68ANDOCKS-BA
  • Are you using the DVI (white) connector?
  • Is the connector on your monitor also DVI (white) or is it VGA (blue)?
  • Have you tried using another cable with your monitor just to make sure the cable is OK?

Feel free to send this information to support@anker.com so they can provide you with one-on-one assistance. And you can also post the information here to see if anyone in the community has experienced something similar.