11s keeps stopping

We have an 11s vacuum. It’ll run a few feet then stops and beeps 4 times, say low charge. Can restart it, does same thing. We have replaced the onboard battery, but still have same issue. Can anyone help please?

Is it S11 Go or S11 Infinity?

Make sure to clean the dust collector, see if there is any solid item stuck dust collector?

Also please reach out to Customer Service support@eufylife.com

You should hear back next week

@carzfrm60s Please confirm if the red indicator on top is flashing or steady. It would be best if you could send us a video to show the problem to our support team at support@eufylife.com and we’d offer solutions accordingly. For the battery you ordered, we’d also be glad to arrange a quick return and refund if you don’t want to keep it. Appreciate your time!

Clean all parts properly.
Take a look if all brushes and the bumper are free.
There could be something blocking in the robot, which you have not detected yet.

Thank you all for your help. I had checked the roller brush and thought it was ok. After further inspection, it was not rolling as free as should have been. We replaced the brush and our friend “Atticus” seems to be good to go

Great you had success.
Titus Pomponius Atticus?
Funny! :rofl: